Window Ware customer service impresses Birmingham window and door manufacturer

Leading independent UK hardware distributor, Window Ware, is well known in the industry for its excellent customer service – and one company has been suitably impressed with it in just three months.

Birmingham window and door manufacturer Shelforce started working with Window Ware in May when it needed to source letter plates and security chains for its Fireshel composite fire door.

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This popular door incorporates the FireFrame® dual fire, smoke and security compliant fire door set solution (including the FD30 / FD60 FireFrame® outer frame) from Winkhaus, plus TS008 compliant letterplates from Yale and security chains.

Shelforce’s Business Manager Howard Trotter said: “We have been hugely impressed with Window Ware since we started working with them in May this year. Not only do we get the letter plates and security chains when we want them, their team is so easy to deal with too.”

“Demand for the Fireshel keeps increasing and we are now having to produce 200 fire doors a week to meet that. Having a supplier like Window Ware has helped us keep up thanks to their fast supply. Hitting deadlines is only possible if the supply chain works together and Window Ware have proved the perfect partner.”

Window Ware, which has been successfully serving the window and door industry with leading brand hardware, tools, and consumables for 35 years, stocks a wide range of 10″ inch and 12″inch letter plates to fit most uPVC and composite doors, with options for general or slimline applications, as well as TS008 and fire door specifications.

Sam Nuckey, Window Ware’s Managing Director, said: “This is exactly the kind of positive feedback we absolutely love to hear! Our whole operation is geared to deliver the fast response, stock availability and dependability of supply our customers need to meet demand and keep their businesses moving, so it’s great to know we’re getting everything spot on for Shelforce. We also like to think we’re a friendly, helpful bunch here at Window Ware, so I’m delighted that their buying experiences with our team have been so smooth and easy for them.”

For more information, call 01234 242 724, email, or visit

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