With the boom in replacement door and window sales across the industry, it has never been more important to work with companies who can offer a robust and secure supply chain. This is the view of Chris Pell, General Manager at Total Hardware, who commented: “The measures we’ve taken to protect our customers from the supply chain disruption that’s affecting the entire industry are making us an appealing choice of hardware supplier.”
He continued: “As a result, we’ve seen astonishing sales growth in recent months, with some of our product lines increasing by over 100% year-on-year as we continue to support our customers with the rapid rise in window and door hardware demand.”
As Chris says, Total Hardware has taken a number of steps to support its customers during this unprecedented surge in demand.
For example, it has extended its Leeds headquarters by 20%. This has allowed the company to increase stock levels considerably to keep pace with demand. It has also recruited new staff and purchased new operational machinery to ensure quick and accurate order despatch.
The company has also benefited from its robust business model. It has built strong relationships with some of the leading worldwide hardware manufacturers, which have been invaluable in keeping communication channels open. It provides a quick quotation turnaround and its investment in the business means it has been able to maintain its ability to offer reliable next day deliveries nationwide.
Above all, Total Hardware offers a comprehensive range of products across all price points, including its own ranges. Its Quantum range of premium hardware for windows and doors is aimed at fabricators who want to differentiate their own product range, while for customers working in the premium end of the domestic market the Superior 25 door hardware is a popular choice.
Chris concludes: “There are huge opportunities in the market at the moment. There are also huge challenges. To succeed, you need to partner with suppliers who can mitigate the challenges so you can rise to the opportunities. That’s exactly what we’re doing for our customers at Total Hardware.”
