Specialist fabricator Mercury Glazing Supplies has announced the appointment of Darren Perry as its new Internal Sales Coordinator. In his new role, Darren will proactively support the customer journey, ensuring a seamless experience from initial enquiry to long-term account management.
With a wealth of internal sales management and five years spent with the Customade Group, Darren’s commitment to strong customer relationships will further bolster Mercury’s dedication to delivering exceptional customer support.
Steve Cross, Director at Mercury, said: ”We are delighted to welcome Darren to the Mercury team. His strong background in customer management coupled with his dedication to customer-centric practices, align perfectly with our strategy to deliver the best experience for our growing customer base.”
Reporting to Kevin Edmond, Aluminium Sales Office Manager, Darren will be responsible for building strong relationships with customers, understanding their unique needs, and guiding them through the entire process – from the first enquiry to ongoing account support. His understanding of the industry dynamics and customer expectations will add significant value to Mercury’s service offerings.
Commenting on his appointment, Darren said: “Mercury is a close-knit but ambitious business which is refreshing. The whole team work together with a clear focus on adding value to the customer. I am delighted to join Mercury at this exciting time and look forward to contributing to the company’s ongoing success.”
Darren’s appointment is one of several strategic positions and business expansions, which reflects the continuing success of Mercury’s strategic growth strategy. It has recently opened a third manufacturing unit in Gloucester to keep pace with demand for its products and made considerable investment in automation machinery. The company, which manufactures an extensive range of PVC-U and aluminium windows and doors direct to the trade, new build and commercial markets, has doubled its turnover in the past three years and remains well on track to continue to meet its growth targets.
Steve concluded: “We are more determined than ever to grow our business and we’re attracting high-calibre individuals who will support this exciting phase and elevate our customer service standards even further.”
To further support Mercury’s ambitions, the company welcomes applications from exceptional individuals who share its passion for business excellence. Email: Steve@mercuryglazing.co.uk for consideration.
