Hurst Doors commitment to investing in its workforce and providing the highest levels of products and service has been demonstrated with five of its factory and office team achieving Highfield Level 2 certificates in Team Leadership.
Sarah West, Steve Pullen, Bob Halls, Aide Page and Lee Gray have been equipped with the skills they need to lead a team successfully. This included learning motivation techniques to get the best from people and methods for resolving disputes, giving them the confidence to tackle difficult issues and the tools to develop as a leader.
Training for the qualification was carried out by Sarah Van Der Eykyn, Managing Director at Ideal Training Solutions & Leadership based in Hull.
Mark Atkinson, Hurst’s Sales Director, said: “The team put in a great effort and several of them are now progressing onto the diploma level. All are being encouraged to implement what they’ve learnt into practice in the work-place.
“Sarah was extremely supportive and adapted the training for those that didn’t work on PCs, using workbooks and running question and answer sessions where needed instead. We’d like to thank her for all her help.”
The company’s investment in upskilling its employees is not stopping there, with several members of its Customer Services team working towards their Highfield’s Level 2 Diploma in Customer Service.
Kevin Wheatman, Hurst’s Director/General Manager said: “Our people are central to our business, and we have invested in the training and development of our team to help them reach their full potential and support further growth of the business. It is important staff feel valued and training supports them to become more efficient and effective in their roles, which in turn helps to increase customer satisfaction.
“In our commitment to our customers, our strategy for continuously improving our business has always been to invest, to ensure we deliver quality products and exceptional customer support.”
With some exciting developments expected over the coming months, including the launch of its new fds FD30 fire door system and the introduction of new products in both its PVC panels and composite door ranges, Hurst and its team are all set for the future.
For more information, please call 01482 790790 or visit: www.hurstdoors.co.uk