Edgetech appoints experienced new Customer Services Manager

Warm-edge experts Edgetech, a Quanex company, have strengthened their customer-facing team with the appointment of an experienced new Customer Services Manager.

Paula Considine joins the Coventry-based firm after growing a team from 8 to 22 people in her previous role as Customer Support Manager, and developing a number of talented employees who went on to take senior roles in the organisation.

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Paula also holds a Level 3 qualification from the Institute of Leadership & Management.

“I’m extremely pleased to be joining Edgetech at this exciting time in its history,” Paula comments. “I feel really comfortable here already, and the team have been amazingly supportive during the transition. I love the environment at Edgetech, and I love coming to work every morning.

“Edgetech is a very customer-focused organisation, but one of my key focuses will be to streamline our processes, and ensure we’re offering the very highest standard of service to the businesses we work with.

“Edgetech is also fortunate to benefit from the skills and experience of some very long-standing employees. Another of my tasks is going to be finding ways to share that knowledge with everyone in the Edgetech team.”

Head of Marketing Charlotte Hawkes comments: “As a proudly customer-focused organisation, Edgetech always strives to find ways to improve the service we provide. In fact, it’s such an important aspect of the Quanex ethos that customers are one of our four key stakeholders, along with our staff, shareholders and the wider community.

“People like Paula are a vital part of that process, and we’re delighted that she’s joined us. Together, we’ll be working to ensure Edgetech is an outstanding supplier to work with in 2022 and beyond.”

For more information, please visit www.edgetechig.co.uk