Independently-owned hardware distributor Carl F Groupco has just launched My CFG, an online platform that gives the company’s customers another value-added benefit.
John Crittenden, Managing Director of Carl F Groupco, said: “We’re delighted to be launching My CFG. It makes our customers’ lives easier because it gives them online access for all their hardware ordering needs.”
The easy-to-navigate platform works across desktop and mobile devices and features several key functions.
The first is an easy-to-use order function, so customers can place orders online whenever they need. The second is a quote request option, so customers can request prices on products. John commented: “Because My CFG is available on mobiles and tablets, customers can place hardware orders or request prices while they’re out on site. This functionality will help them move jobs through their systems faster.”
There are also dedicated sections where customers can view their account, pay invoices and change their details. John commented: “We know these sections will bring huge benefits to our customers because they often undertake their admin and finance tasks at different times of the day and even weekends. By giving them 24/7 access for all account functions, we can help them to be more productive and more efficient.”
Carl F Groupco provides an extensive range of premium quality window and door hardware and has long-standing relationships with Europe’s most innovative manufacturers. It operates nationally, including to the Scottish Highlands and offshore islands, from distribution centres in Peterborough and Cumbernauld.
It was established in the 1950s and has a strong emphasis on providing a customer-focused service. The launch of My CFG is the perfect example of this ethos in action because it takes the customer experience to the next level.
To request access to My CFG, call the sales office on 01733 393330 or email firstname.lastname@example.org.