FieldAware Launches BI Dashboards to Help Customers Optimize Their Service Operations

Thursday, May 28, 2015 9:42:00 AM

Easy-to-use business intelligence module gives managers data-driven insight into field service operations.

FieldAware, the leader in made-for-mobile, cloud-based field service automation solutions, has launched Business Intelligence (BI) Dashboards, a new business intelligence tool that gives FieldAware customers real-time, actionable insight into their business operations.  Business Intelligence Dashboards is an enhanced reporting module that makes it easy for FieldAware customers to discover patterns and trends in their field operations data; and therefore enables smarter, better informed decision making that can help improve workforce effectiveness, customer service and ultimately the bottom line.

“Service businesses are complex. People, processes and systems must work together like a well-oiled machine to optimize the business’s productivity, customer service and profits,” said Johnny Jones, Senior Vice President, Worldwide Distribution at FieldAware. “Our new BI Dashboards help customers cut through that complexity to understand the underlying metrics of their businesses through dashboard reporting that is easy-to-understand and up-to-the minute.”

Information is power.  With this new tool, FieldAware helps customers easily discover the best opportunities to capitalize on and the most pressing challenges to resolve.  BI Dashboards will initially offer 15 pre-packaged dashboards with easy-to-use filters for customization.  Predesigned dashboards contain key business indicators including job profitability, employee utilization and more.  Drill down capability provides access to the raw data to provide granular insight, in one click, that enables more informed decision making.

“BI Dashboards have allowed me to access valuable information about my business that I previously did not have visibility into," said Jamey Fawcett, Accent Building Restoration.

FieldAware’s made for mobile solutions provide field personnel with mobile tools, on any smartphone or tablet, which increase their productivity, generate more revenue and turn customers into brand advocates. Its Web-based back office functions are built on a flexible, cloud-based architecture with unlimited configurable fields that can accommodate virtually any business process.  FieldAware’s solution is integrated with the leading CRM, ERP and accounting systems and easily integrates with a business’s custom back office applications.

FieldAware’s Business Intelligence Dashboards are an add-on to its mobile Field Service Management solution.  For more information on BI Dashboards, click here.

About FieldAware

FieldAware is re-shaping the field service industry. Our made-for-mobile, cloud-based field service management software is easy to use and built with incredible flexibility – a combination that enables field service organizations to better serve their customers and outperform the competition. The FieldAware software was architected as a native mobile platform. It works seamlessly with a business’s existing applications, and has no incumbent legacy technologies to modify or migrate from.  We combine our software with the industry’s best professional and support services, enabling companies to take full and rapid advantages of advances in today mobile field service environment. FieldAware is based in Plano, Texas and Dublin, Ireland with offices in Chicago, London and Sydney.

For more information, visit

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